Job Opportunities

Immediate Position Opening

Operations Manager

Classification:               Full-time, 12-month, Exempt
Position Available:        July 10, 2017
Supervises:                      Student Workers                      
Reports to:                   Director of Cultural Events
Salary:                         Competitive, full benefits package offered (health, dental, vision, life, retirement)
 
Job Purpose
The Operations Manager is professional, management level position responsible for establishing and implementing financial and operational procedures necessary to manage ticket sales, venue scheduling, and walk-in inquiries for a busy multi-venue department. This will require a dependable, self-motivated individual who can comfortably deliver a high level of service in a team-oriented creative work environment.  The right candidate will be a flexible multi-tasker with solid financial skills and a good sense of humor.  They should enjoy working in a dynamic, educational arts environment with frequent interaction daily with students, volunteers, vendors, patrons and university staff. Work schedule includes regular business hours and weekend and evening work. 
 
Duties and responsibilities
Box Office Management:
  • Oversee all Box Office operations – processing single, season and group ticket orders in a timely and efficient manner.  Establish procedures and policies that insure excellent level of service to patrons, subscribers, donors, volunteers and patrons with special needs.
  • Manage Box Office computerized ticketing system, set up events, reports and maintain accurate patron records. 
  • Train and supervise student crew to create and maintain a positive, professional and user-friendly box office.
  • Work with Marketing on mailing lists, customer service and special sales programs.
  • Greet and direct walk-in traffic.  Coordinate consistent window and phone coverage during business hours.
Fiscal Management & Reporting:
  • Purchasing, AR/AP, daily deposits, billing, settlements and financial reporting.
  • Create systems for tracking income and expense to assist staff in budget compliance and reconcile with University accounting. Insure accurate billing from vendors.
  • Maintenance and care of office systems and procedures.
  • Contract, lease and maintenance agreement administration.
Event Management:
  • Supervise and manage Volunteer program.
  • House management and event coordination duties as needed which requires the ability to climb stairs, bend, and twist, lift medium weight objects like tables and boxes and assist patrons.
  • Enforce theatre policies and procedures and implement safety/emergency procedures.
  • Assist Director in scheduling venue and events services.
  • And other duties as assigned by the Director of Cultural Events.
Qualifications
  • Bachelor Degree in Arts or Science – arts management, music, theatre or business major preferred. (Employer may consider relevant experience in lieu of an undergraduate degree).
  • 2 years management, customer service and staff supervision experience - Box Office experience preferred.
  • 2 years computer experience – Access, Word and Excel experience a plus.
  • Positive attitude, Team player  - Professional, trustworthy, dependable.
  • Organized and unflappable multi-tasker with attention to detail. 
  • Creative problem solver able to work well with minimal supervision.
  • Strong communication and customer service skills.
Physical Requirements
Position requires standing for extended periods of time, lifting objects of 50 pounds on a regular basis, stooping, bending, climbing, etc.
 
Application Procedure:
Interested candidates should provide a letter of interest, resume, contact information for three professional references, and salary requirements via email to hr@wingate.edu.

  
EQUAL OPPORTUNITY EMPLOYER:  It is the policy of Wingate University to abide by all Federal and State laws prohibiting employment discrimination solely on the basis of a person’s race, color, creed, national origin, religion, age (over 40), sex, marital status or physical handicap, except where a reasonable, bona fide occupational qualification exists.

WINGATE PROFILE:

With campuses in Wingate, Ballantyne and Hendersonville serving more than 3,000 students, Wingate University was rated one of Charlotte’s Top Work Places in 2015 by the Charlotte Observer and a 2016 Great College to Work For by the Chronicle of Higher Education.  In keeping with the belief that diversity of experience is essential to a well-rounded education, Wingate University is home to a variety of cultural facilities which are managed by The Batte Center.  Serving over 90,000 people annually, these inviting spaces host events ranging from concerts to art openings to plays and speakers for Wingate and the surrounding community.